Privacy Policy

Who we are

AE·ORA is operated by AEORA Group LLC, a US-based company selling direct to consumers worldwide. Our store runs on Shopify and our products are manufactured and shipped by our fulfillment partner in the United States.

When you use ae-ora.com, place an order, or contact us, you share information with us. This policy explains what we collect, why we collect it, and what rights you have over it.

What we collect

• Order & contact details, your name, email, shipping address, billing address, and phone number when you place an order.
• Payment information, processed securely by Shopify Payments or your chosen gateway. We never see or store your full card number.
• Account information, if you create an account: your email, encrypted password, and order history.
• Communications, messages you send via our contact form or email.
• Device & usage data, IP address, browser type, pages visited, and navigation behavior, collected automatically when you browse the site.

We do not collect sensitive personal information such as health records, government IDs, or financial account details beyond what is necessary for payment processing.

How we use it

• To fulfil your order, process payment, arrange fulfillment via our fulfillment partner, and send order confirmations and tracking updates.
• To provide customer support, respond to questions, manage returns, and resolve issues.
• To improve the store, understand how people navigate the site so we can make it better.
• To send marketing, only if you have opted in. Unsubscribe any time via the link in any email.
• To meet legal obligations, tax records, fraud prevention, and responding to lawful requests from authorities.

Who we share it with

• Shopify, our e-commerce platform processes orders and stores customer data on our behalf. Shopify Privacy Policy
• Our fulfillment partner, receives your name and shipping address to manufacture and ship your order.
• Shipping carriers, FedEx, USPS, or similar services receive your delivery address to complete shipment.
• Payment processors, Shopify Payments or your chosen gateway processes payments securely.
• Marketing platforms, only if you have opted in to marketing communications.

Cookies & tracking

• Essential cookies, keep your cart working, remember your session, and allow checkout to function.
• Analytics cookies, help us understand site traffic and behavior.
• Marketing cookies, may be used to show relevant ads on other platforms if you have visited our store.

You can manage cookies through your browser settings at any time.

Your rights

• Access, request a copy of the data we hold about you.
• Correction, ask us to fix inaccurate information.
• Deletion, ask us to delete your data. We will comply unless we are required by law to retain it.
• Portability, receive your data in a portable format.
• Opt out of marketing, unsubscribe at any time via any email we send or by contacting us directly.
• Opt out of targeted advertising, contact us or use the Shopify Privacy Portal.

Email team@ae-ora.com to exercise any of these rights. We will respond within 30 days.

Data retention

We retain your data for as long as your account is active or as needed to provide services. Order records are kept for at least 7 years for tax and accounting compliance. If you request deletion, we will remove your data from active systems within 30 days, except where legal retention requirements apply.

International transfers

AEORA Group LLC is established in the United States. Our store infrastructure (Shopify) and fulfillment partner are US-based. If you are in the EU or UK, your data is transferred to the United States. Where required by law, we rely on Standard Contractual Clauses or equivalent approved mechanisms.

Children

Our store is not intended for anyone under 18. We do not knowingly collect personal data from minors. If you believe a child has shared data with us, contact us immediately and we will delete it.

Changes

We may update this policy periodically. The "last updated" date at the top will reflect any changes. Material changes will be communicated by email to account holders.

Contact us

For any privacy questions or to exercise your rights: